Return policy

ROLON follows a seamless return and cancellation policy to protect the interest of its buyers. Kindly read the return policy as stated below:

In case you receive a defective or damaged product(s) and/or different product(s) which does not comply with the specifications mentioned in the product page, you are needed to get in touch with ROLON's customer support by writing to info@lgb.co.in.

Following are the steps involved in processing Returns:

• Writing to the customer care on the given email: info@lgb.co.in. Please do not forget to mention the Order Number, and your complete details filled at the time of placing the order.
• Once a Return Request is received, ROLON takes maximum of 48 working hours to verify the nature of the request and process further.
• However, in the event of a request that is not authentic and does not comply with ROLON's return policy,ROLON is entitled to take measures and/or actions including rejecting the return request, initiating legal course against the complainant, and blacklisting the customer/user on its platform for future transactions.
• When the product is delivered to you, kindly ensure that the product packaging is intact and there is no damage, whatsoever, caused to the packaging during the course of the shipping. In case of any such issues, request you not to accept the delivery and inform ROLON's customer care at the earliest. The return process of the product may vary from the varying nature of it.

To initiate the return of any product purchased through ROLON online sales website, you are required to adhere to the following guidelines:

• In cases of products damaged in transit, please communicate with ROLON customer service and notify regarding the receipt of damaged within 48 hours of delivery of the product to you. ROLON shall not be held responsible for not entertaining any Product Damaged Complaints beyond the 48 hours mark.
• The product delivered to you must not be used at all.
• ROLON will arrange a pickup of the product(s) through ROLON’s logistic partner(s). In case the pickup cannot be arranged as per expectations, you will be required ship the product back to ROLON; such cases, you will be required to ship the item within 24 hours of initiation of the return and the shipment charges on actuals are reimbursed on top of the order refund amount.
• While returning the package to ROLON, it is advised that you maintain a strong and adequate packaging so that the product(s) doesn’t get any further damaged in the course of shipping.
• On the event of acceptance of such product(s) by ROLON, the condition of the product(s) received will be duly checked by ROLON..
• Orders through ROLON online sales website will be initiated for a replacement/refund through online transaction within 48 working hours post the satisfactory assessment of the returned product. However delivery/credit of the product/amount to the customer is as per logistic partner/bank policy respectively..

Cancellation Policy

Order Cancellation By ROLON:

• In an event where ROLON cannot fulfill a placed order, ROLON reserves the right to cancel the placed order.
• However, ROLON will make a complete refund of the customer's amount paid in such cases crediting back to the same channel through which the transaction was initially done. Some of the situations under which ROLON will cancel an order are; temporary non-availability of product(s), delay expected in delivery, issues with the payment or history of a particular user.
• ROLON ensures to cancel and initiate the refund at a maximum of 48 working hours of the order being placed; however the credit of the refunded amount to the customer's account is as per the bank policy following the refund initiation.

Order Cancellation By User:

• In an event where a user requests to cancel an order, ROLON reserves the right to verify the reason(s) for cancellation, and based on the reason(s), accept or reject the cancellation request(s).
• Within 4 hours from the time of order placed, The user entitled to cancel the order. After 4 hours, the user cannot initiate cancellation request and the amount will not be refunded
• In a case when an order is not processed by ROLON it will be cancelled and the complete amount will be refunded. In case ROLON receives a cancellation request after the order has been processed and/or shipped to the customer, ROLON reserves the right not to accept the cancellation request and issue refunds in certain cases.